Featured course: 100 Service Design Principles
This course teaches you 100 tips, ideas and principles to improve the user and customer experience of your service or product.
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All courses, books and templates
Discover all online courses, books and templates about innovation.
Course: 100 Service Design Principles
100 tips for better customer and user experience is perfect for people struggling to make the life of their customers easier or get those pissed users love you.
View course
$150
Digital Download: Service Design Principles 1-100
100 ideas to improve the user and customer experience in simple and practical ways.
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$9
Digital Download: A Tiny History of Service Design
A tiny two hour read ebook that goes through the historical events that created what Service Design is today.
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$9
Free Course: What is Service Design?
In this tiny course you'll learn what Service Design and why it is so powerful to enhance the user and customer experience.
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Coming soon
Course: What is the Service Designer mindset?
A tiny course to learn how service designers think differently in order to create better services and understand their customers
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Coming soon
Course: What is the Service design process?
Discover 11 processes or models that Service Designers use when they start a new project.
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Coming soon
Interviews for lazy people
Learn how to make interviews that produce good results but without too much effort.
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$9
Course: Storytelling insights for better services
Learn what storytelling can teach us to create better services.
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Coming soon
Workshop presentation template
Quickly build slides for your next workshop with this template
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Free
The Service Rollercoaster Model
Learn how to create story-like rhythms in your customer journey
View course
Coming soon
Course: 100 Service Design Principles
100 tips for better customer and user experience is perfect for people struggling to make the life of their customers easier or get those pissed users love you.
View course
$150
Digital Download: Service Design Principles 1-100
100 ideas to improve the user and customer experience in simple and practical ways.
View product
$9
Digital Download: A Tiny History of Service Design
A tiny two hour read ebook that goes through the historical events that created what Service Design is today.
View product
$9
Free Course: What is Service Design?
In this tiny course you'll learn what Service Design and why it is so powerful to enhance the user and customer experience.
View course
Coming soon
Course: What is the Service Designer mindset?
A tiny course to learn how service designers think differently in order to create better services and understand their customers
View course
Coming soon
Course: What is the Service design process?
Discover 11 processes or models that Service Designers use when they start a new project.
View course
Coming soon
Interviews for lazy people
Learn how to make interviews that produce good results but without too much effort.
View course
$9
Course: Storytelling insights for better services
Learn what storytelling can teach us to create better services.
View course
Coming soon
Workshop presentation template
Quickly build slides for your next workshop with this template
View course
Free
The Service Rollercoaster Model
Learn how to create story-like rhythms in your customer journey
View course
Coming soon
About the Swiss Innovation Academy
The Swiss Innovation Academy is a side project by Service Designer Daniele Catalanotto. The goal is to make innovation skills accessible to small teams.
