I'm super excited to launch my latest book.

Discover the book

If you're curious about it, we had a book launch party where I was interviewed about:

• What's different in this book from the others in the series

• If you should start with that one or not

• For whom this book was made

• Who will hate this book

with Service Design experts

I've invited Service Design experts from around the world also to share:

• What surprised them the most in the book

• What's their key takeaway from the book

• To whom they recommend and don't recommend the book

and learn more about Service Design

We finished the party with a Service Design Q&A session where we covered questions like:

• How do you transition from software to Service Design?

• How does Service Design look outside of the "West"?

• Why it's important to translate the term "Service Design" into your local language