100 ideas to improve the user and customer experience in simple and practical ways.
The author
Daniele is an Innovation Coach and Service Design who has worked around the world to help organizations fix complex problems with simple solutions.
Daniele Catalanotto
What you'll learn in this book.
This books gives you 100 principles, ideas and rules of thumbs to improve your interaction with your users today. You'll learn for example how to:
- avoid missed appointments
- understand better your clients
- make the waiting experience less frustrating
- solve problems with a tiny budget
- and 100 other ideas and principles to help you innovate today π
A book for the rest of us
The hypothesis of this handbook is that you donβt need to understand the full extent of Service Design to improve the user and customer experience. You donβt need to understand all the theory to create great services.
If you are a service owner, part of a team that serves other humans then this book is for you.
If you are a service owner, part of a team that serves other humans then this book is for you.
What's included?
2 files
Get the ebook and PDF version
Want the print version?
The book is also available as in a soft cover format for the paper lovers π
FAQ
I want the print version!
That's wonderful, you can get it on Amazon π
On which devices can I read the ebook?
The ebook is a standard epub file that you can read on your computer, smartphone or tablet.
For example, you can read it in Apple Books on the iPad or your Mac or on the Amazon Kindle or any other ebook reader device.
For example, you can read it in Apple Books on the iPad or your Mac or on the Amazon Kindle or any other ebook reader device.
What about DRMs?
Neither the ebook or the PDF file have any DRMs.
I personally hate to being blocked with my files so I don't want to block you either π
I personally hate to being blocked with my files so I don't want to block you either π
Why should I buy it here and not on Amazon?
The price of the ebook is the same here and on Amazon. But here you'll get the PDF version with it π
Plus by buying it here you the author gets all the money which is not the case when you buy it on Amazon. So buying the ebook here is a great sign of support for the author π
Plus by buying it here you the author gets all the money which is not the case when you buy it on Amazon. So buying the ebook here is a great sign of support for the author π
What is this book about?
This is a book that teaches you simple principles, ideas, and tips that you can use to improve the customer and user experience of your services.
For more information, you can check this page.
For more information, you can check this page.
What files do I get?
You get a PDF and an EPUB file.
The PDF version can be read anywhere and can also be printed out on your own printer. The EPUB file can be read in any ebook reader.
The PDF version can be read anywhere and can also be printed out on your own printer. The EPUB file can be read in any ebook reader.