1. What Are the Basics of Service Design?

1. What Are the Basics of Service Design?
Introduction
Principle 001- The First Draft of Anything Is Shit
1 min
Principle 002 - Selling Is Not the End, It’s the Start
2 mins
Principle 003 - Make It Easy for Customers to Come Back
1 min
Principle 004 - Always Think About What Happens Before and After Your Service
2 mins
Principle 005 - Every Customer Mistake Is Your Mistake
2 mins
Principle 006 - It’s Your Fucking Job to Know What I Should Buy
2 mins
Homework: What basic element are you missing?
Homework introduction
Quiz: Did the learnings stick?