3. How to Find out If You Make People Feel like Shit?

3. How to Find out If You Make People Feel like Shit?
Introduction
Principle 056 - Eat Your Own Shit
2 mins
Principle 057 - Use the Honestly, Would You Do That? Test
2 mins
Principle 058 - Be Ready to Get Slapped by Your Customers If You Ask Them Feedback
1 min
Principle 059 - Great Ideas from Yesterday Might Suck Today
2 mins
Principle 060 - Test Your Service with Extreme Users Who Will Break Everything
2 mins
Principle 061 - Don’t Ask Observe Behaviors
2 mins
Principle 062 - Don’t Ask for Feedback, Hunt for Feedback
2 mins
Principle 063 - Do Not Send Surveys to a Small Team
2 mins
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Homework: How can you find out the frustrations of your customers?
Quiz: Did the learnings stick?