Free Course: What is the Service Designer mindset?

Finally understand how service designers think and what makes them such a special group of innovators.
About this course
Why I created this course
What you’ll learn
1. Service designers focus on a human-centered approach
Introduction
Service designers believe everyone is a user
Service designers are not the experts, others are
Recommended course: 100 Service Design Principles
Service designers believe perception is key
2. Service designers love to make shit happen
Introduction
Service designers prototype instead of talking
Service designers love to fail
Service designers go from low fidelity to high fidelity
3. Service designers are lazy
Introduction
Service designers steal and adapt tools from smarter people
Service designers look for lazy solutions
Service designers repackage older ideas
Service designers love simple solutions
4. Service designers don’t think in terms of silos but in journeys
Introduction
Service designers believe services are like icebergs
143 KB
Service designers think in journeys
112 KB
Service designers aren't focused on just one company
204 KB
5. Service designers deal with uncertainty
Introduction
Service designers accept that they are weak
Service designers understand the phases of a design project
They separate divergent from convergent thinking
214 KB
Recommended Article: The Design Process: What is the Double Diamond?
Service designers know that innovation is a mess
103 KB
Recommended Reading: The Design Squiggle Story
Service designers know that change needs many steps
177 KB
Recommended Reading: Understanding the Kubler-Ross Change Curve
Service designers make step-by-step decisions
Recommended Video: An Introduction to Assumptions Mapping with David J. Bland
Recommended Video: Introducing the Eisenhower Matrix
Recommended Reading: How to Use Dot Voting Effectively
Service designers summarize what they learn
Recommended Reading: Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas
Service designers verify what they have learned from different angles
Going further
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Resources to go further
💌 Your next courses and your personal coupon code
Thank you!