Error Management

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Learn how to handle errors without breaking the customer experience

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What you'll learn

In this tiny 6-videos course you'll learn:

How to spot problems before they happen
How to fail gracefully when errors happen
How to improve your error messages
and all of this with simple tips you can use today

Thank you 💌

Introduction

Preview

Don’t Solve Every Problem You Are Asked to Solve

Do the Penis Test and Think About What Could Go Wrong

Preview

Let Users Undo Their Mistakes

Explain Why This Error Just Happened

Suggest Something After the Error

Stop Giving Coupons When You Failed

Going further

Your coach

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Daniele is a Service Design and Innovation Coach who helped during the last 9+ years organizations around the world find simple solutions to complex problems.