Free

Free Course: Everyday Service Design

Course
37 Lessons

Bringing Service Design skills outside of work to use it in your personal life to not hate your mother-in-law, not throw your kid through the window and be a bit more relaxed.

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This is what you'll learn

Introduction

This is a beta course

Preview

The three levels of Service Design

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The feedback that motivated me to create this course

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Are these only Service Design skills?

This is not a miracle or reciepe book but an unlocker

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How I use Service Design skills to suck less in my relationships

Empathy for family-in-law survival

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Systems for not sucking too much in relationships

Expectation setting for clearer relationships

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Separating content from emotion for understanding my wife

The customer is king proverb for taking responsability, but not being a victim

Interviews to survive boring dinner parties

➕ Going further: Interview course

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Contracts to set expectations

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How I use Service Design for a better Mental Health

Affinity mapping for mental health

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Expert knowledge for the discovery of mental health tools

Writing for self understanding

How I use Service Design to grow as an adult

Prototyping for lifestyle exploration

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➕ Going further: Interview with life coach Maaria Tiensivu

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Interviews for learning from people who already went through it

It's not a bug mindset for deeper acceptance

How I use Service Design skills to survive adult life

Backstage processes for admin bullshit

Backstage understanding for better customer support negotiation

Digital prototyping for not having crazy expectations with tools

Cognitive psychology for little life hacks

Ideation to not be trapped in cultural defaults

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➕ Going further: Ideation Course

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Personas to express what I need

How I use Service Design skills to be an okay dad

Design Principles for coherent education

Ideation to survive the "no" age of my kid

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Interviews and observation to not panic as a parent

Prototyping for funnier play sessions

Going further

One idea to remember and one exercice

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Explore Service Design

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Explore the Service Designer mindset

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Explore my Q&A

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For the geeks: How I prepared this course

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Thank you note and licence

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Backtsory

The feedback that inspired this course

Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot.
Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.

Let's do it

Use Service Design skills to improve your everyday life.

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