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Course: What is the Service design process?

30+ Service Design processes for your next service innovation project
Get access to the early shitty drafts

The course outline

⚠️ This is a work in progress: read this first
Preview

Introduction

Welcome
Why I created this course
Process versus mindset

Service Design Processes by academics and authors

Introduction
Stickdorn Service Design Process
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Service Design Process by Moritz 2005
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Kuer Process Model
Austin Center for Design process model with culture & service gaps
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New Service Development Cycle
Scheuing and Johnson Service Design Process
Connect Consortium Innovation process
Service innovation process based on foresight and service design

In house Service Design Processes

Introduction
Capital One Service Design Process
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Service Design Framework by BT
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Consultancies Service Design Process

Introduction
Evenson and Dubberly Service Design process
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Continuous Service Design by Futurice
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Frog Service Design Process
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Koos service design
The "old" Livework's Service Design Process
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The "new" Livework's Service Design Process
Service and Business Design Process by Livework
Engine Service Design Process
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Whitespace's Enterprise Service Design Process
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Nile's Service Design and Future Forecasting
Manyone's Service Design Process
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Public Service Design Processes

Introduction
Service Design Playbook by British Columbia Government Public Service
Preview
Civic Service Design Process
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Service Standard by the UK Government Digital Service
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Digital Service Standard criteria by the Australian Digital Tranformation Agency
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The Scottish Approach to Service Design (SAtSD)
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Project X's innovation model by Innovationsguiden
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Colour-in City design process
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Go further: A guide for the application of Service Design in public organizations
Service design and delivery process by the Digitial Transformation Agency of the Australian Government

Design process that inspire Service Designers

Introduction
D. School Design Thinking
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Human Centered Design by Design Kit and IDEO
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Double Diamond by The Design Council
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The Design Squiggle by Damien Newman
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Google Design Sprint
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Design Sprint Quarter by Design Sprint LTD
Entreprise Design Thinking by IBM
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Strategy development process by ABB
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Living Lab's Innovation Process

Going further

Bravo
But remember don't become a process asshole
The limitation of the project view
Books and articles to go further
Next recommended course and a little 🎁
Thank you note

Newsletter

Weekly Service Design Digest

I share once a week the latest resources I've built around Service Design.

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