Improve the waiting experience

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Learn how to make the waiting time suck less for your customers and users.

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What will you learn

In this little 8 video course you'll learn:

Simple tips and tricks to make the waiting time feel shorter
Findings from studies and research to help you improve the waiting experience
How to use perception to make to improve the waiting experience

Thank you 💌

Introduction

Preview

Just Tell Me How Much Time I Have to Wait

Preview

Let Me Imagine the Waiting Time

The Length of the Line Is as Important as the Waiting Time

After an 8-Minute Wait, People Will Abandon

Tell Me as Soon as Possible That You Can’t Do Anything for Me

Phone Chargers Help People Wait in Peace

It’s Torture to Forbid People from Using Their Smartphone

Stupid Aquariums Make People Forget Time

Going further 🎁

The author

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Daniele is a Service Design and Innovation Coach who helped during the last 9+ years organizations around the world find simple solutions to complex problems.