Improve the waiting experience by Daniele Catalanotto

Improve the waiting experience

Learn how to make the waiting time suck less for your customers and users.

What will you learn

In this little 8 video course you'll learn:
  • Simple tips and tricks to make the waiting time feel shorter
  • Findings from studies and research to help you improve the waiting experience
  • How to use perception to make to improve the waiting experience

What's included?

Video Icon 8 videos Text Icon 3 text files

Contents

Thank you ๐Ÿ’Œ
Introduction
Just Tell Me How Much Time I Have to Wait
2 mins
Let Me Imagine the Waiting Time
2 mins
The Length of the Line Is as Important as the Waiting Time
1 min
After an 8-Minute Wait, People Will Abandon
2 mins
Tell Me as Soon as Possible That You Canโ€™t Do Anything for Me
2 mins
Phone Chargers Help People Wait in Peace
2 mins
Itโ€™s Torture to Forbid People from Using Their Smartphone
2 mins
Stupid Aquariums Make People Forget Time
2 mins
Going further ๐ŸŽ

The author

Daniele is a Service Design and Innovation Coach who helped during the last 9+ years organizations around the world find simple solutions to complex problems.
Daniele Catalanotto
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