Here is a the overview of all the new Service Design content I've worked in the last weeks:

• A video with Andy Polaine and article about mastering important design presentations.

• The recording, slides and transcript of the webinar Research Repositories for Service Design with Vanessa Monstein.

• Two recommended resources to help you to understand what networking means as a service designer.

On a personal note, I've been out of the newsletter for a few weeks as we've just moved as a family from Lausanne, to Basel (in the north of Switzerland). I'm slowly getting back in the rythm.

Greetings from Basel, Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find all below for when you have the time to read this newsletter.

Master Service Design Blog

As part of my job at Master Service Design of the HSLU I write articles and create content on how to survive a master program with tips that can apply to the professional life too.

Video: How to structure, build and deliver a great presentation

The best presentation is one that, as the presenter you hate and find boring!

That’s one of the unexpected learnings from this conversation I had with my partner in crime at the HSLU Service Design Master Andy Polaine.

With Andy we discussed key tips that help you build and deliver a strong final presentation.

The 8 tips we cover are:

1. Start with structure

2. Use timing to help you break down your presentation

3. Structure your presentation like you would a Service Blueprint

4. Rehearse your presentation until you get bored by it

5. Don’t think only about what you’ll say but also about how you’ll say it.

6. To grab attention, do something weird but relevant at the start.

7. And don’t forget to: Breath!

These tips apply perfectly for students who present their final diploma work, and they also apply to any design professional who has to make a big presentation!

Article: Presentation tips that have nothing to do with your visual presentation

In this article, I share 5 practical tips you can implement to improve the chances that the project you spend days, months and even years working on lands well with the people who evaluate it.

1. Know the evaluation criteria

2. Use the evaluation criteria as a checkin tool

3. Dry run your presentation dozen of times

4. Test the presentation with your evaluators

5. Do some healthy and transparent lobbying

6. Bonus one: Respect the deadlines and timing

SDN community Webinar: Research Repositories for Service Design

Each month I host one community webinar for the Swiss Service Design Network that is open to everyone and recorded.

The extremely smart, and extremely lovely Vanessa Monstein presented her learnings on how to compare, choose, implement and scale research libraries within an agency.

My two favorite learnings of that conversation?

1. Time needed: From first thought to having a streamlined process it took on year. Making a transition to research repositories in a company takes a shit load of time, energy, comparaison and even change management. But it pays of.

2. Her favorite tool: For Vanessa, the tool that worked the best for her context and process was Condens, a tool created in Germany with great privacy, sharing with clients and export.

As usual you'll be able to get the full video, slides and full transcript.

Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

• How to do networking as a Service Designer?