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Q&A: Service Design Principles Library

  • 44 Lessons

“A Service Design Principle is an idea, a tip, an advice or a principle to improve the human experience.” Learn how to create your own library of Service Design Principles.
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Common questions on how to build your own Service Design Principles Library

The basics of Service Design Principles

▶️ What's a Service Design Principle?
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    ▶️ Are Service Design principles metaphors or literal?
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      Where do principles come from?
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        What makes a good Service Design Principle?
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          Writing Service Design Principles

          How to write a Service Design Principle?
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            How to write a good Service Design principle title
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              How to find the right level of depth for a Service Design Principle?
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                ▶️ How many Principles can you extract from one story?
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                  ▶️ I don't like to write, how to write a Service Design Principle?
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                    ▶️ How do I edit the text of my Service Design Principles
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                      How can I make it easier to come back and edit a Service Design Principle?
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                        ▶️ What are apps that make it faster to write Service Design Principles?
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                          ▶️ What are apps that help write clearer Service Design Principles?
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                            How do Service Design Principles evolve over time?
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                              How to name your Service Design Principles?
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                                ▶️ What are ethical considerations when building a Service Design Principles Library?
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                                  ▶️ Where can I find Service Design Principles ideas and inspirations?
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                                    How long should my principles be?
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                                      Should my principles be opinionated?
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                                        What’s a smart way to illustrate a Service Design Principle?
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                                          Building a principles library

                                          ▶️ What is a Service Design Principles Library?
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                                            ▶️ Why should I create my own principles library?
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                                              How to start your own Service Design Principle library?
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                                                ▶️ What's the minimal version of a Service Design Library?
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                                                  ▶️ How does a Service Design Principle Library look like?
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                                                    ▶️ What are the different types of Service Design Libraries?
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                                                      ▶️ What are the different profiles of people creating a Service Design Library?
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                                                        ▶️ What's the mindset of someone who builds his own Service Design Principles Library?
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                                                          ▶️ How to organize your Service Design Principles Library?
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                                                            ▶️ What tools to use to create your own Service Design Principles Library?
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                                                              How do I manage the references of my Service Design Principles?
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                                                                ▶️ What are recommended books to start your Service Design Library?
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                                                                  The habit of collecting Service Design Principles

                                                                  What are metrics you can track in your service design principle library?
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                                                                    ▶️ What are healthy goals to have for a Service Design Principles Library?
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                                                                      ▶️ What are daily practices I could have to build my own Service Design Library?
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                                                                        ▶️ How can you create your writing routine?
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                                                                          ▶️ How hard should you work on your Service Design Principles Library?
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                                                                            ▶️ How to keep the motivation when building a Principles Library over years
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                                                                            • 13 MB
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                                                                            Shared Principles Library and Library for teams

                                                                            How to pitch the value of Service Design principles?
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                                                                              What are the advantages of writing your Service Design Principles in the open and how to do it?
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                                                                                ▶️ Should you co-create service design principles?
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                                                                                  ▶️ How to define principles for a project?
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                                                                                    ▶️ How to build a Service Design Library Principles for a team?
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                                                                                      ▶️ How can you make a Service Design Principles Library that is useful for others too?
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                                                                                        Meet the creator

                                                                                        I'm Daniele an Innovation Coach and Service Designer from Switzerland.

                                                                                        I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. 
                                                                                        Today I want to share  these learnings back with the community. That's why I've built the Swiss Innovation Academy.