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Q&A: Workshops and facilitation with Service Design

37 Lessons

Questions about how to use workshops and better facilitate meetings in Service Design projects.

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Common question on how to prepare, run and create reports for Service Design workshops

Workshop fatigue

What is workshop fatigue or survey fatigue?

How do you combat workshop fatigue or survey fatigue?

Preparing a workshop like a service designer

Where can I find workshop templates and ideas?

How can you run a good workshop without preparation?

▶️ What's the perfect meal and food for a workshop?

How can you improve the results of workshops?

How can I make sure my workshop ends on time?

When is it best to force a on-site workshop?

▶️ How can I start the preparation of a workshop?

How long does it takes to create 3 workshop scenarios?

▶️ How to make workshops exercices easier for participants

How to prepare workshop slides when there is no projector?

What apps do I use to plan my workshops?

Are homework exercices before workshops a good idea?

Custom workshop Canvases

Why do I love to make custom canvases for workshops?

What makes a good custom workshop canvas?

Workshops with a lot of participants

How can I facilitate workshops with a lot of participants?

Running and facilitating a workshop like a service designer

▶️ What are different facilitation styles?

How do you create psychological safety in a workshop?

How can I use spirituality in a Service Design workshop?

What's the right way to facilitate a workshop or meeting?

How can I facilitate a workshop in multiple languages?

How to mix bottom-up and top-down approaches in a co-creative workshop?

How do you celebrate achievements in a creative way in a workshop?

What are passive boards and how to use them in workshops?

How Has My Use of Timers Evolved in Workshops?

How Can You Clarify Feedback from Decision-Makers?

Can You Break Down a Workshop into Small 5-Minute Moments?

Creating focus

How do you help people stay on topic during a workshop?

▶️ How can I manage conflicts in workshops?

▶️ How to create common ground between teams that have a lot of disagreement?

How do you ensure people can get unstuck in a workshop or meeting?

Decision making

How can you accelerate decision making and workshops?

How can I avoid group think and biasing in remote workshops?

Creating a workshop report like a service designer

▶️ How can you be quicker and more efficient when you have to create a report about a workshop?

4 mins
110 MB

▶️ What are the different levels of a workshop report?

What do I include in a workshop report website?

Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot.
Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.