More ways to learn innovation skills
Videos courses
What Are the Basics of Service Design?
Learn the basics principles for good Service Design in just 6 videos.
Error Management
Learn how to handle errors without breaking the customer experience
How to find out if you make people feel like shit?
Learn basic mindsets of user research that will help you improve your service, product or idea.
Improve the waiting experience
Learn how to make the waiting time suck less for your customers and users.
Books
Why do workshops work? [beta]
Learn why workshops are such a great collaboration tool for any organization.
Free Course: What is Service Design?
In this tiny course you'll learn what Service Design and why it is so powerful to enhance the user and customer experience.
Free Course: What is the Service Designer mindset?
A tiny course to learn how service designers think differently in order to create better services and understand their customers
Interviews for lazy people
Learn how to make interviews that produce good results but without too much effort.
A Tiny History of Service Design
A tiny two hour read ebook that goes through the historical events that created what Service Design is today.
Ten simple UX rule of thumbs
Basics of Ideation for Innovation (Alpha version)
Service Blueprint for lazy people
Learn how to build a Service Blueprint in a fast and efficient way like a lazy innovator.
Resources
Brands like these: idea generation workshop
Get a ready to use slide template to run your next idea generation workshop
A Tiny Innovation Dictionary
Access, search and understand 400+ terms that innovators use.
Service Senses Canvas (beta)
Create and map multi-sensorial experiences
Service Roles Canvas (beta)
Define the type of interactions you'll offer to your users
Service Rhythm Canvas (beta)
Define the key moments of an experience in order to avoid frustrations and enhance memorability.
Service Problems Canvas (beta)
Define what problems in the user experience should be fixed now, later or just with a one to one human interaction.
Psychological Safety Cards for Workshops
Help workshop participants tell you how they feel instead of hiding emotions.
The workshop bundle
All the courses, tools and templates about workshop in one bundle.
Workshop planner template
Plan your workshop by the minute with this spreadsheet template.
Workshop presentation template
Quickly build slides for your next workshop with this template
Workshop Hub (Notion Template)
Checklists, planner and workshop proposal all in one Notion Template
Workshop Playlist
A selection of 18+ sound tracks I used as background music during my workshops.
Workshop Checklist
Remember to take all the important material for your next workshop.
Innosketch Kit
Access 460+ ready made sketch elements that you can combine to create your own sketches.
Idea generation prompts
A tiny web app that gives you questions to kickstart your idea generation process.
Minimal Service Blueprint (Notion template)
Create, share and export your next Service Blueprint directly within Notion.
Advanced Service Blueprint (Notion Template)
Create a complete Service Blueprint with automated analysis features directly in Notion.
Advanced Assumption Map (Notion Template)
List and define how you'll verify your assumptions before starting your next innovation project.
Selection Matrix (Notion template)
Evaluate your ideas in a step by step process that removes biases and offers recommendations.
Empathy Map (Notion Template)
Create, edit and share your next empathy directly within the Notion note taking app.
Business Model Canvas (Notion template)
Create, share and export your Business Model Canvas directly within the Notion app.
Notion templates for innovators and designers
A set of templates for the Notion app to help designers, UX nerds and innovators get shit done.
Meeting time calculator
Discover how much time you really have for your next meeting.
Survey response rate calculator
Expandable Service Blueprint (Notion Template)
Experience Prototyping Course - Miro Board Template
Learn by teaching template
Experience Storyboard Template
Prototyping questions (Notion and PDF template)
Minimal Assumption Map (Notion Template)
Abstract shapes illustration pack
Minimal Persona (Notion Template)
Feedback Template for Miro
The Service Blueprint Stack
Teaching material
Learn by teaching template
Experience Prototyping Course - Miro Board Template