Learn the basics principles for good Service Design in just 6 videos.

Learn how to handle errors without breaking the customer experience

Learn basic mindsets of user research that will help you improve your service, product or idea.

Learn how to make the waiting time suck less for your customers and users.

Learn why workshops are such a great collaboration tool for any organization.

In this tiny course you'll learn what Service Design and why it is so powerful to enhance the user and customer experience.

A tiny course to learn how service designers think differently in order to create better services and understand their customers

Learn how to make interviews that produce good results but without too much effort.

A tiny two hour read ebook that goes through the historical events that created what Service Design is today.

Learn how to build a Service Blueprint in a fast and efficient way like a lazy innovator.

Get a ready to use slide template to run your next idea generation workshop

Access, search and understand 400+ terms that innovators use.

Create and map multi-sensorial experiences

Define the type of interactions you'll offer to  your users

Define the key moments of an experience in order to avoid frustrations and enhance memorability.

Define what problems in the  user experience should be fixed now, later or just with a one to one human interaction.

Help workshop participants tell you how they feel instead of hiding emotions.

All the courses, tools and templates about workshop in one bundle.

Plan your workshop by the minute with this spreadsheet template.

Quickly build slides for your next workshop with this template

Checklists, planner and workshop proposal all in one Notion Template

A selection of 18+ sound tracks I used as background music during my workshops.

Remember to take all the important material for your next workshop.

Access 460+ ready made sketch elements that you can combine to create your own sketches.

A tiny web app that gives you questions to kickstart your idea generation process.

Create, share and export your next Service Blueprint directly within Notion.

Create a complete Service Blueprint with automated analysis features directly in Notion.

List and define how you'll verify your assumptions before starting your next innovation project.

Evaluate your ideas in a step by step process that removes biases and offers recommendations.

Create, edit and share your next empathy directly within the Notion note taking app.

Create, share and export your Business Model Canvas directly within the Notion app.

A set of templates for the Notion app to help designers, UX nerds and innovators get shit done.

Discover how much time you really have for your next meeting.