If you’ve always wanted to...
- better understand what your customers really think of your business
- improve your service, product or idea with customer feedback
- use interviews as a research method
but you always struggled because...
- You don't know how to summarize the customer experience
- You don't know how to explain how your next service idea works
- You feel service blueprints are a tool for nerds who never see the sun
- And you don't have time to read books to learn the necessary skills
Then this guide is for you!
With this short guide you'll learn the essential rules that make it possible to build a service blueprint within an hour and without having to be an expert.
This course has two parts:
- In part one you'll get a template that will help you get started and focus on what is really important.
- In part two you'll learn the five principles to build your service blueprint in a fast and efficient way.