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Q&A: Service Blueprints and Journey Maps

26 Lessons

The Service Blueprint is the key and maybe most unique Service Design tool out there.

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Common questions on how to build and use a Service Blueprint or Journey Map

The basics of a Service Blueprint

What's the definition of a Service Blueprint?

What are the steps for creating a service blueprint?

Why should I create a service blueprint?

What are the different types of Service Blueprints?

What are examples of Service Blueprints?

▶️ What am I missing out, if I don't have a service blueprint?

▶️ How to use feedback to improve a service blueprint?

▶️ What are some common mistakes to avoid when you create a Service Blueprint?

3 mins
73 MB

Why are some people renaming the Service Blueprint

Structure and format of a Service Blueprint

How can I bring together a marketing approach and service design approach in my service blueprint ?

What's a good structure for a Service Blueprint?

How can I improve the end of a Service?

What elements can I include in a Service Blueprint?

Making Service Blueprints less overwhelming

▶️ How can I make a Service Blueprint less overwhelming?

3 mins
41.4 MB

▶️ How do I manage the amount of detail on a blueprint?

▶️ How can I create a story around my service blueprint?

Future State Service Blueprints

How can I use a service blueprint as a prototyping tool?

As Is Service Blueprints

How can I use a service blueprint as a diagnostic tool?

▶️ Research to do before doing a Service Blueprint?

How do stakeholders use Service Blueprints?

Tools to create a Service Bluepprint

▶️ What tool can I use for people to fill out their own journey map?

3 mins
49.2 MB

How can I use a digital whiteboard to make a smarter service blueprint?

What are good tools to create a service blueprint?

Service Blueprints and other methods

What’s the difference between a service blueprint and a customer journey map?

Can a service blueprint be used in conjunction with other design tools and techniques?

▶️ Can you always combine a journey map and a blueprint?

Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot.
Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.