Based on 10 years of educational content about Service Design that has helped invidiuals from these companies better serve other humans.
Over the last 10 years, I've written numerous courses, books, articles, designed templates and frameworks all around Service Design. This content is now available all in one place (yes even the paid content) that is searchable.
Features
Use Daniele's Service Design Brain like a pro.
AI Answers
Use AI to get an answer to your Service Design question
You can use the "Fin" chatbot to ask your question in plain english. After a few seconds it will give you an answer based on the content from the knowledge base.
So this isn't your typical ChatGPT answer, but a summary of what Daniele has written over the last 10 years about your specific question.
To ask your question, open the chat bubble here or on the knowledge base, then go to the "Messages" tab and ask your question
Sources
Explore sources to go further
For each question you ask the AI you then get the sources it used to write the answer. This allows you to go further in your learning.
And if the answer doesn't help, you can always get an answer (a very slow one) from Daniele if needed.
Advanced search
Search like a pro using quotation marks
Use quotation marks to search multi-words term like "Service Blueprint" and get only the articles that show the full term and not just one word of the term.
Emoji coding
Scan quicker search results with emojis
Each knowledge piece starts with an emoji to let you know what type of article it is.
🛠️ Tools and methods
📖 Definition of a Service Design term
💡 Service Design Principle
⚙️ Service Design Process
💭 Service Design Mindset
🤔 Answer to a common Service Design question
⌛️ Historical moment
👉 Definition of what is Service Design
👤 Service Design People
🎓 Academic papers about Service Design
Make it better with your feedback
Let Daniele know if an article was helpful or not. And if you find it sucked you can then share additional feedback to help improve this specialized knowledge base about Service Design.
Interesting searches to try out
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See all articles that are related to the idea of prototyping new service ideas.
Get notified of new articles
Each week get notified of the new articles that have been added to this Service Design Brain.
Backstage blog articles about this project
I'm building this project in public. You can read some of the blog posts that show the behind-the-scenes of the different experiments I've made when building my digital brain of all my Service Design knowledge.
Monday 11th of September 2023
In this short article, I want to share in a video how much time it took to import 406 service design definitions in my new service design brain built on Intercom and what techniques I used to make this process faster.
Sunday 10th of September 2023
In this short article, I want to explain why I created an additional landing page with educational content for my Service Design digital brain.
Sunday 10th of September 2023
In this article, I want to share how I'm using AI tools like Descript and Notion.Ai to upgrade some of the content when I import into my digital brain built with intercom
Sunday 3d of September 2023
In this short article, I want to explain how and why I let people know about my usage of AI for the content that they are reading or watching from me in my new Digital Brain.
Friday 28th of July 2023
In this article, I want to share with you why I’m migrating all my Service Design content in a knowledge base built with intercom.
Monday 22nd of May 2023
In this tiny article, I want to share the reasons why I'm investing time, money and energy in prototyping a specialised AI chat interface that can answer Service Design related questions.
Saturday 13th of May 2023
In this article, I want to share my early explorations for a specialised Service Design ChatGPT tool and what apps I could use to make this happen.
Monday 21st of November 2022
In this article, I share why I have decided to continue to use Podia for the next few years and the struggle I'm facing.
Meet the creator
I'm Daniele an Innovation Coach and Service Designer from Switzerland.
I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.