Service Design Webinar 005: The power of principles

Get a behind-the-scenes look before the launch of my next book "Service Design Principles 201-300".
Followed by a Q&A time.

You get the recording, slides, access to clips and links to recommended resources

Service Design Principles are smart shortcuts to better serve the humans we interact with.

In the last months, I've worked hard on this next book in the Service Design Principles series. In this webinar, I'll share:

A few of my favourite stories from that book
Why I think Service Design Principles are a smart and powerful shortcut for a better customer and employee experience.
Why I'm still excited and curious after writing 300 Service Design Principles
The challenges I faced during the writing journey

100 additional simple ideas, tips and tricks you can implement tomorrow to improve your customer or employee experience.