Service Problems Canvas (beta) by Daniele Catalanotto

Service Problems Canvas (beta)

Define what problems in the  user experience should be fixed now, later or just with a one to one human interaction.

A practical tool to fix customer experience problems

Not every problem that is experience by your users or customers is equal. This one-page Service Design canvas helps you categorize problems in five different clusters.

Based on an upcoming book on Storytelling and Service Design

In this upcoming book we explore how service designers and other innovators can use storytelling elements to improve how people will experience services.
See the book

The creators

Romain is a storyteller and copy writer who has helped startups, political parties and corporate organizations tell their stories.
Romain Pittet
Daniele is a service designer and author who has published a dozen of books, courses and templates on Service Design.
Daniele Catalanotto

What's included?

File Icon 1 file

Contents

service-problems-canvas.pdf
96.8 KB