Claire is an Experience Designer who designs for both growing ventures and large organizations. Her work spans across different industries from shipping to aviation. She has extensive experience in research synthesis, prototyping software, and concept validation. She has lived in 3 countries and speaks 3 languages. Outside of design, she also takes a deep interest in other creative pursuits including fine art, music and dance.

“I usually compare a good experience to books. We should take interest in not just creating a good ending, but also composing a delightful experience from page to page.”

Claire has translated the book "What is Service Design" in Chinese.

Mehdi is a Design researcher, author, educator and professional consultant who has a speciality on Design Thinking. He has studied Design(B&M) and Entrepreneurship(PhD) at University of Tehran and he is currently a faculty member at the Design department in Tehran University of Art.

In addition to managing professional Design Projects, he also has been involved in many international Design&Business events across his country as coordinator, lecturer, jury and so on.

Mehdi has translated the book "Service Design Principles 1-100" in Persian.

Yang is an innovation consultant currently based in Shanghai. His skill sets include people-centered research, workshop facilitation and rapid prototyping. Having background in interaction design, food innovation, and business, he is passionate about creating service and experience especially in the field of food and agriculture.

If he could use punctuations and symbols to describe himself, it would be a combination of question mark(?), plus(+), and ellipsis(...): ask the questions, connect the dots, and tell the stories.

Yang is working on a translation of the book "Service Design Principles 1-100" in Chinese

Olga has had first service design project in 2015 and received huge results with using service design method. After this case she decided to change professional life. 

Now Olga is a service design trainer and an author of all materials for students. She supports as an expert and a trainer companies in Ukraine. Olga works with all the passion, completely surrendering to this process!
«Service design is my business religion! It is approach about people for people inside and outside of the business.»

Olga has translated the book "A Tiny History of Service Design" in Russian.

Flávio is an experienced advertising person and marketing MBA who sees himself as a service enthusiast and believes that an honest relationship is key to have a lasting business.

He has been working on public sanitation services for the last decade, developing internal products and solutions to facilitate and accelerate customer service. "I like to say that people know what they want, but not what they need. It's the designer's role to translate that desire into a nice useful problem-solving solution.

Flávio is working on a translation of the book "Service Design Principles 1-100" in Portuguese 

Chunqiu Li is a current service design student at the University of the Arts London with a background in architectural design and has worked on past service design projects in housing, food, automotive, and education.

He is currently working as a product manager intern in a residential service platform company in Beijing. He believes in the great value of service design in the residential sector. He has been exploring ways to combine architectural design with service design, hoping that he can use his dual background to find an entry point.

Chunqiu is working on two translations of books in Chinese: "A Tiny History of Service Design" and "Service Design Principles 101-200" in Chinese.

Maria is a Mexican service and experience designer who designs for both the digital and physical world.

She has worked with startups, consultancy firms, social organizations as well as large corporations. Her skillsets are in business innovation and validation, culture and experience design, social innovation and Agile thinking.  Maria is passionate about the design thinking process and empathizing with customer stories. Besides design she is a circular economy and social innovation enthusiast.

Maria is working on a translation of the book "What Is The Service Designer Mindset" in Spanish.

Anna is a UX designer, researcher and design process facilitator.

Since 2013, Anna has been working with startups and established companies from all across the world. She is passionate about crossroads of design, psychology and business. In 2019 she moved to Switzerland, where she continues to focus on aligning strategy and solution design with Customer needs.

Anna is working on a translation of the book "Service Design Principles 1-100" in Polish.

Banu is a London-based service designer who works at the intersection of research, strategy and design. She is currently working as a senior service designer at UK Government department, the UK Health Security Agency.   

Using human-centred design and systems thinking, Banu strives to make a positive impact on social and environmental challenges, and a real difference for people and the planet.

Banu is working on a translation of the book "Service Design Principles 1-100" in Turkish.