What Are the Basics of Service Design?

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Learn the basics principles for good Service Design in just 6 videos.

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What will you learn

In this tiny video course, you’ll learn the basic principles of Service Design. You’ll learn that

Good services are constantly evolving,
Good service design goes beyond marketing, and
Good service design goes beyond your business.

Thank you 💌

What is design?

What is a service?

So what is Service Design?

The First Draft of Anything Is Shit

Preview

Make It Easy for Customers to Come Back

Selling Is Not the End, It’s the Start

Always Think About What Happens Before and After Your Service

Every Customer Mistake Is Your Mistake

It’s Your Fucking Job to Know What I Should Buy

Going further

The author

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Daniele is a Service Design and Innovation Coach who helped during the last 9+ years organizations around the world find simple solutions to complex problems.