A Service Design Principle for exhibitions
We are with my little one at a Natural History. There, kids can see wild animals frozen in time by some very skilled taxidermists. Kids have a blast when they can nearly touch an elephant or lion!
But here comes a problem for a parent. Excited kids want to touch everything. And those stuffed animals are fragile art pieces!
That’s where the Natural History Museum of Geneva is pretty smart. They put a small window at the height for small kids. So they can play freely with their hands. They can touch the window. And I’m not stressed that my kid breaks something.
As the glass is just at a good height for small kids, it tells older kids: “Look, you are smart enough to not touch the animals, not like your little brother”.
It can make the older kids feel special and recognized.
Little side notes
- This is the second draft of this Service Design Principle.
- I was able to reduce the lengths by 34.24% compared to the first version.
- Once adapted, even more, this principle will be part of the book "Service Design Principles 201-300"
- As always feel free to share comments, feedback or personal stories to improve this principle.