Swiss Innovation Academy Community

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A little community where we imagine together new Service Design Principles and where Daniele shares early drafts of new Service Design Principles that will end up in his next book.
Daniele Catalanotto
1w

Ask what shouldn't be measured

An illustration of two people making peace

Imagine this. You go open YouTube. You see two videos on the same topic. One with 5 views, and one with hundreds of thou...

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Daniele Catalanotto
1w

Don't lecture me. Create Exchange Moments

An illustration of a remote meeting with multiple people waving to say hello

Imagine this. You invite a friend over for dinner. While you're cooking, your friend push you out of the kitchen and say...

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Daniele Catalanotto
1w

Ask an expert from outside to help you

An illustration of a man in a suit next to another person

For my wedding I had to wear a suit. I’m not someone who has a sense of fashion and I don’t know shit about suits. So I ...

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Daniele Catalanotto
1w

Don’t make sustainability project feel like a trap

An illustration of a person trapped on a wood raft in the middle of the sea with sharks all around him

Imagine this. You say to your friends: We should open a bar! (1) Then you explain in details all the tiny details that w...

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Daniele Catalanotto
2w

Let Technology Prove Its Value Before Adopting It

Illustration of a family

In Amish culture, it seems that people don't jump on the latest tech trend. But they also don't hate technology.

Because ...

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Daniele Catalanotto
2w

Just go the fuck out

An illustration of a person walking outside with her dog

A lot of what we do as service creators is office work. We plan, reflect, contact people, organize things. We run meetin...

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Daniele Catalanotto
2w

Use Tradition, Intuition, and Spirituality to Make Decisions

An illustration of a person praying

Imagine this. You’re a family with members of all ages trying to decide what to do this afternoon. Instead of asking a m...

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Daniele Catalanotto
2w

Ask: What if we had no budget?

An illustration of a man chasing a coin with wings with

Sometimes, a simple question can really change your perspective. One I love asking myself and others in coaching session...

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Daniele Catalanotto
3w

Use the change culture that's already there

An illustration of a person working with cogs

As a coach I often help people to unstuck themselves from the difficult situations that feel new to them.

One trick I us...

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Daniele Catalanotto
3w

Break it down in organizational layers

An illustration showing five different tiny worlds separated but linked together.

Imagine this. A large organization wants to make its services and the whole organization more sustainable. So the order ...

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