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A little community where we imagine together new Service Design Principles and where Daniele shares early drafts of new Service Design Principles that will end up in his next book.
Daniele Catalanotto
1d

Translate it into a business priority

An illustration of a man holding the planet in one hand and business documents in the other.

When I wanted to take better care of my physical health it wasn't easy. There were many little things I had to change to...

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Daniele Catalanotto
2d

Ask Stupidly Naive Questions

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When mattress designer Joel Hügli set out to make mattresses more sustainable, he started by talking to manufacturers, e...

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Daniele Catalanotto
3d

Do the Basic Stuff

An illustration of a waiter bringing a huge light bulb to a customer

When it comes to serving others or not killing our earth, there are basic things we can do to make this happen. They're ...

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Daniele Catalanotto
1w

Ask: are we the problem?

An illustration of a home setting. A person is leaving the home, while the other is waving good bye while crying

Years ago, a community was struggling. Losing members for decades. The ones left? They hated each other and loved to be ...

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Daniele Catalanotto
1w

Start with the Excluded

An illustration of a person finding a key while looking under a carpet

Back when I was designing websites, I often said:

"If we make this site accessible for blind folks, it'll be better for s...

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Daniele Catalanotto
1w

Give a sleeping bonus

An illustration of a person making the "perfect" sign with his fingers while lying on his pillow

When people don't sleep enough, it's as if they were drunk. That's one of the key insights that I took out from reading ...

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Daniele Catalanotto
1w

Take a fucking break

An illustration of a an astronaut next to a broken rocket

When you're passionate about your work, it can feel like a drug. You get tunnel vision, and things just start happening....

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Daniele Catalanotto
1w

Show and Sell the Ripple Effect

An illustration of a person walking up the stairs, step by step to arrive to the big goal

Sometimes, a single slide change your mindset. For me, one of those was from Isabell Fringer (1).

Isabell doesn't sell t...

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Daniele Catalanotto
2w

Find the Nerds Who are Already Doing It within your company

An illustration showing two nerds

In every company, there are these smart berds who’ve already done part of the work you're trying to get done. These nerd...

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Daniele Catalanotto
2w

Show the People Already Doing the Work

An illustration of a person under a spotlight

When it comes to sustainability or any big cultural change within an organization, there are always people who were alre...

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