We spend an enormous amount of time into thinking how things should start (1). Service creators and owners spend also a ...
A lot of the time, things already exist in some shape or form. Instead of building a new service from scratch, what if y...
The seven generations principle is an idea used by Indigenous people (1) to reflect on a long-term perspective.
It makes...
How do you choose between two options to make your service more sustainable? Sometimes these decisions feel like a vanil...
If I can’t do it well, I won’t do it.
That’s a bit the thinking that many of us have.
For example we say to ourselves: I w...
I did a bit of math to figure out how much more resources me doing videos instead of written articles has. The short ans...
Starting isn’t easy. But was is even harder is to continue the hard work especially when you try to make a service more ...
Where the fuck do I even start? That’s often the question that the students I coach ask me when they embark on project t...
A Service Design Principle about hope
If something doesn't feel possible we don't bother trying. In most cases that's sma...
We were at IKEA with my wife. During a stop at the toilets, I noticed that when washing my hands, the water flow was mor...