A Service Design Principle for better change management
Creating change in organizations can feel overwhelming, challenging and sometimes even impossible!
It seems that when about 3.5% of the population protests in a non-violent way, change happens!
So, for example, in a big organization with thousand people, you “just” have to convince about 35 people to push the change!
Having such a number as a goal is a reassuring element. When motivation is low because you don’t see change happen yet, you can tell yourself:
“I haven’t convinced yet 3.5% of the organization, so it’s perfectly normal that the change doesn’t happen yet! I have to continue to recruit people for this cause”.
Alternative titles
Here a few ideas of alternative titles for this principle:
- Get 3.5% to protest to change this
- A few loud protesters make change happen
- Get a few to protest out loud to make change happen
- Convince a few to protest loudly to make change happen
Little side notes
- This is the second draft of this Service Design Principle.
- I was able to reduce the lengths by 24.85% compared to the first version.
- Once adapted, even more, this principle will be part of the book "Service Design Principles 201-300"
- As always feel free to share comments, feedback or personal stories to improve this principle.