A Service Design Principle to make it easier for customers to convince decision makers
I'm looking at a conference website, the conference seems awesome but it's pretty expensive! I'm not sure I'll be able to afford it!
Below the pricing table, there is a little box that says something like that:
"How to convince your boss to attend the conference."
There I found a PDF document with a template for an email I could send to my boss at work that explains why this conference would be a great continuous education that would benefit the company I work for!
That's super smart. The conference organiser gives me a text I can simply adapt to convince a decision-maker.
Years later, after this experience, I'm using the same idea in different settings. For example, for a communication project where I was freelancing, I sent the project manager a template of an email she could use to ask for validation from her boss. Or, in my newsletter, when people register, a day later, they receive a little email which asks them what they expect from my newsletter. I then show them multiple possibilities.
Once they click on one of the options, a new email is created with an object and a short answer that they can then adapt if needed (1)
Or when someone joins the co-creator community, I give them a template on how to write their introduction to the community.
What's a template of a text that you could offer to people interested in your service, customers or employees to make their life easier?
(1) I use a tool called mailtolink.me. With this tool, you can create a link that, when it's clicked creates automatically an email with the correct email, subject and even body.
These are the very first rough notes for this principle.
One day, this principle might be part of a book in the series Service Design Principles.
Feel free to share opposing ideas, examples and feedback