Take a break before reacting

Daniele Catalanotto
Mar 27, 2023
A Service Design principle for better decision-making.

Some of the stupidest decisions I made are the ones where I said yes at the moment. I said yes to a deadline without taking the time to check my calendar, and then over the next weeks, it impacted how much sleep I got. It impacted how much of a dick I was to the people around me because of the level of stress. 

A simple: "Let me come back to you a bit later with the decision" would have saved me all that trouble. Because with the break in my enthusiasm, I would have realised that yes, I want to help, but I can't manage that deadline instead can propose one that will lead to a better result and a more healthy situation for me.

Simple things can really mess up weeks of your life. And simple things like taking a break before taking a decision can save weeks of your life too.

Action question

How can you create a decision culture that favours reflection and breaks instead of in-the-moment rushed decisions?

Daniele's note

This is a first draft of a principle that might end up in a book of the "Service Design Principles" series.
Daniele Catalanotto
Apr 15, 2023
An interesting quote that can help with this principle:

« Now, they have a simple policy: they don’t commit to any deadlines in meetings. Instead, they commit to tasks and then follow up later with deadlines when they can assess the tasks against a larger effort. »