As customers, there is one thing that most of us have experienced and hated: waiting.

Waiting is a natural part of most services. You can smooth out as much as you can there might still be some waiting time involved in it for your customers. Of course, it's a great idea to make the waiting time shorter, but this is often complicated and expensive to do.

Here I'll share with you 8 simple rules of thumb that will help you to transform the waiting experience. You won't make it shorter, but it will feel shorter as it's less terrible.

Improve the waiting experience

Learn how to make the waiting time suck less for your customers and users.

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