1. What Are the Basics of Service Design?

    • Buy now
    • Learn more
    • Thank you 💌
    • What is design?
    • What is a service?
    • So what is Service Design?
    • The First Draft of Anything Is Shit
    • Make It Easy for Customers to Come Back
    • Selling Is Not the End, It’s the Start
    • Always Think About What Happens Before and After Your Service
    • Every Customer Mistake Is Your Mistake
    • It’s Your Fucking Job to Know What I Should Buy
    • Going further
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The First Draft of Anything Is Shit

  1. What Are the Basics of Service Design?

    • Buy now
    • Learn more
    • Thank you 💌
    • What is design?
    • What is a service?
    • So what is Service Design?
    • The First Draft of Anything Is Shit
    • Make It Easy for Customers to Come Back
    • Selling Is Not the End, It’s the Start
    • Always Think About What Happens Before and After Your Service
    • Every Customer Mistake Is Your Mistake
    • It’s Your Fucking Job to Know What I Should Buy
    • Going further