Here is the overview of all the new Service Design content I've worked on in the last few days:

1 Service Design volunteering opportunity:

• Open Call: The Swiss Service Design Network is looking for its next leadership.

4 Service Design Q&A :

1. Asking help: Why the length of your message matters?

2. No direct yes: How to avoid over committing and stupid decisions?

3. Flipped class room: Why I'm doing very little frontal teaching?

4. Time rigor: Why am I a dick with time when I teach Service Design in Switzerland?

5 Backstage Blog articles:

1. Hole design: Why and how I'm pushing for an open call for a new leadership of the Swiss Service Design Network community?

2. Daily objects: What could you need to replace a smartphone?

3. Too big: Why I won't buy a Remarkable Paper Move pro tablet?

4. Productivity setup: How do I plan my tasks and day with the Remarkable II tablet?

5. Calm calendar: What I'm learning from putting my calendar on my Remarkable tablet?

As a bonus you'll also find at the end links to 3 positive news from elsewhere to end on a high note.

Greetings from Basel, Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find more details below 👇
for when you have the time to read this newsletter.

From the archive
Selling yourself as a Service Designer

Here are links to the Service Design content that I've shared in this newsletter roughly on year ago:

1 interview

• Boring services: A conversation with Joël Hügli on "How can we instill meaning in boring services?"

1 Service Design Principle

• Show me the impact this has on the planet: What piece of data would be relevant to present to users, employees or partners about the impact your service has on the planet?

Backstage blog

• Technical setup: How I'm prototyping the setup for a hybrid conference for hundreds of people

• Gear: Why I bought three Obsbot Tail Air cameras instead of hiring a crew to livestream a hybrid conference

Service Design Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

Backstage Blog

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

Positive news from elsewhere 

I’m an optimist and as there is so much bad news out there at the moment, I want at my scale to rebalance things by sharing also some positive news for service owners and creators. 

• Social media had its ‘big tobacco’ moment: In a landmark judgement that will have global implications, a US court has ruled that two of the world’s leading digital platforms have been negligent in the safeguarding of children who use them – a verdict described as a “big tobacco moment” for tech giants. (Positive News)

• Oil-rich Middle East embraced renewables: An analysis of the region’s renewables landscape found that wind and solar capacity in the Middle East and North Africa increased by 44% in 2025. (Positive News)

• Chile made waves with its conservation plans: Following a campaign led by ecologists and coastal communities, President Gabriel Boric signed off plans to protect 337,000 sq km of ocean around the Juan Fernández archipelago. (Positive News)

If you want more positive news make sure to checkout the websites positive.news or goodnews.eu.