Swiss Service Style, Bananas and positive news

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Swiss Innovation Academy

Hi lovely human 👋

Here is the overview of all the new Service Design content I've worked on in the last few days:

1 recommended Service Design Event:

Swiss Service Style with Peter Horvath: a webinar hosted by the Swiss Service Design Network next wednesday.

2 Service Design Q&A :

Student Impact: Why I like the "what's your impact'?" question in final jury critics?
Safe coaching: Why I use "banana" as a safe word in coaching sessions ?

1 Backstage Blog articles:

Back to studies: What are a few things I love about being again a student myself?

As a bonus you'll also find at the end links to 3 positive news from elsewhere to end on a high note.

Greetings from Basel, Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find more details below 👇
for when you have the time to read this newsletter.

From the archive
Do the math to see the real impact

Here are links to the Service Design content that I've shared in this newsletter roughly on year ago:

3 Service Design Principles:

Impact check: Do the math
Balance: Work both on Quick Wins and Big Bets
Regeneration: Improve, Don’t Just Make Things Less Worse

1 Service Design Q&A

Portfolio: What's the Value of a Portfolio for a Design Educator?

1 Backstage Blog article:

Canva Code: How far can you go with Canva Code at launch?

Webinar: Swiss Service Style with Peter Horvath

Apr 22 at 8:00 PM CEST

Learn how to apply insights from the Swiss direct democracy system to customer co-creation practices of commercial organizations and citizen co-creation with Peter Horvath a Strategy & Service Design Lead at Whitespace.

What will happen during this event?

Expert talk or interview: With the invited guest speaker
Community Q&A: Ask your personal questions and get an answer from the guest speaker
Community hangout: A bonus and non recorded hangout moment where we can chat together about all things Service Design.

About Peter Horvath

Peter Horvath is a Business Strategy, Experience Design and Service Design consultant working in Switzerland.

Today Peter works as a Strategy & Service Design Lead at Whitespace, a Human-centered Digital Transformation consultancy based in Geneva.During his EMBA, Peter explored in depth how the culture and systems of direct democracy could shape the collaborative design of services.

Before that Peter worked in Marketing, UX and Strategy roles at Isobar, Ogilvy & Mather and satellite communications provider Inmarsat.Peter is also a community leader.

He founded the global 24 Hours of UX event series, co-founded the Swiss Service Design Network Chapter, founded the Digital Strategy and UX Meetup in Geneva, has been a coach during the Startup Weekends Switzerland, and teaches Human-Centered Design at Luzern’s HSLU.

He is also part of the committee of the Service Design Switzerland association which is the legal entity behind the Swiss Service Design Network Chapter.

Save your remote seat

Service Design Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

An illustration showing an evaluator asking a student - what is your impact - between the two a table has on it sheets of paper with options - personal impact - economical impact - social impact - field impact - organisational impact - etc

Why I like the "what's your impact'?" question in final jury critics?

In short: it pushes the learner to

reflect in advance about the type of impact they want to have
be clear about the type of impact (social, economical, organizational, personal, field, etc) that they achieved
show evidence of this impact

Read the full Q&A

An illustration showing a coach and a coachee - the coach says - say banana when it tickles too much - the coachee feels safe - sees the care - and experiments a touch of fun

Why I use "banana" as a safe word in coaching sessions ?

In short: Setting a safe word to stop the interaction before getting deep or provocative announces a shift, gives control to the coachee, and makes the challenge lighter through humor.

Read the full Q&A

Backstage Blog

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

An illustration showing me watching another educator and stealing his tricks

What are a few things I love about being again a student myself?

In this short article I share that being back in student mode is very relaxing, helps me steal educators tricks and obviously gets me new knowledge.

Read full post

Positive news from elsewhere

I’m an optimist and as there is so much bad news out there at the moment, I want at my scale to rebalance things by sharing also some positive news for service owners and creators.

Rainforest has recovered faster than expected:
A new study from Ecuador proves that rainforests recover significantly faster after deforestation than previously thought. After about 30 years, biodiversity returns to a large portion of its original level, provided that the surrounding forests remain intact. (Earth.com via Goodnews)
Uganda’s mountain gorillas no longer critically endangered:
A success for wildlife conservation in Uganda: The number of mountain gorillas in the Bwindi Impenetrable Forest is steadily increasing—the animals are no longer considered critically endangered. The secret to this success lies in the involvement of the local population, who are finding new livelihoods through ecotourism beyond poaching. (BBC via Goodnews)
New forest corridor saves Madagascar's endangered lemurs:
An ambitious reforestation project in Madagascar is closing the gap between two national parks: a 150-hectare corridor is being created, providing a new habitat for twelve endangered lemur species. Initial successes are already visible, as the animals have begun using these pathways. (Mongabay via Goodnews)

If you want more positive news make sure to checkout the websites positive.news or goodnews.eu.