Think about the invisible and non-humans too

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Swiss Innovation Academy

Hi lovely human 👋

Here is a quick overview of the new Service Design content I've worked on this week:

1 new draft for a future Service Design Principle about sustainability and non humans 🌱
2 new backstage blog article on how I use a URL shortener to improve the reading experience 🔗 and how Descript has replaced two apps I've used to create videos 📹

Greetings from Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find all below for when you have the time to read this newsletter.

New Service Design Principles draft

Think about the invisible and non-humans too

A Service Design Principle that helps us think beyond the humans we directly serve when making decisions about the services we create and their impact.

Read the draft

After months of sharing drafts, interviews, and behind-the-scenes looks at how the book is made, my latest book is finally out!

Discover my latest book

New Backstage Blog articles

How Descript has replaced loom and Final Cut and Screenflow for me

In this short article, I explain why Descript is now my video tool of choice to create both short and quickly shareable videos for my colleagues and long-form, more complex videos like interviews and webinars.

Read the blog post

How I'm improving the footnotes of my book with a link shortener

In this short article, I'll share how I use the link shortener short.io and a custom domain to improve the reading experience of people buying my printed books.

Read the blog post