When I discovered Service Design, I was amazed by the change this approach can bring. I became curious about the discipline, methodology, and techniques involved. And then I discovered Daniele and his content. Thanks to Daniele's effort and the content he created, I learned and became skilled in Service Design to use this practice in my field. But it's not just about learning from the content that Daniele has created; it's also about him being at the heart of the community. The online events where he gathers Service Designers together have allowed me to learn from other Service Design practitioners and connect with designers all over the world. And it's all because of Daniele's effort.

Learning from him improved my Service Design skills to the extent that I was able to showcase my knowledge and abilities. This helped me stand out among 700 applicants and secure a place in a prestigious Master's Degree program in Service Design. We were competing with students from all over the world, and I was fortunate to be among the other 29 study peers from various countries - Thailand, the USA, China, India, Germany, Italy, Venezuela, Portugal, Finland, and many others.

But let's be honest - there's more. It's Daniele's personality that shines through his content, making the Service Design community a pleasant place to be. It's his sense of humor - yes, he jokes about his own mistakes and mishaps. It's his approach to work, almost completely transparently showcasing the backstage of his work approach. And it’s his responsible and punctual attitude that aligns with my own. I love the attention to Swiss time, which is perfect timing, and I truly appreciate his shoutouts to voluntary contributors like his guests in the discussions. He always finds a nice way to thank those who participate voluntarily and is mindful of others' time. That’s the personality whose values align with my own, and that’s what makes learning Service Design and being part of the community so enjoyable.