Service Design Day Conference free remote ticket

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Swiss Innovation Academy

Hi lovely human 👋

The one thing

On Saturday June first I'm co-organizing a hybrid conference day to celebrate Service Design. And you're invited!

Save your seat now

The rest

Here is a quick overview of all the new Service Design content I've worked on this week:

1 new Service Design tool that helps you to create storyboard illustrations without drawing
1 new coaching notes video with two tips on how to present Service Design work
1 new Service Design talent shout out for Arun Joseph Martin

Greetings from Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find all below for when you have the time to read this newsletter.

You're invited to the Service Design Day family-like conference

I'm excited to invite you to the first hybrid Service Design Day Celebration of the Swiss Service Design community on Saturday June first! With both on-site (workshops) and remote (talks, Q&A, award ceremony) experiences!

We're prototyping a family-like event to celebrate Service Design with:

Workshops: Practice new Service Design skills (including Service Recovery and Storytelling).
Expert talks: Learn from Service Design practitioners (including how to design a service for people that are hated by most).
Q&A: Ask your questions to Service Design Experts.
Award ceremony: Discover the best Services of Switzerland (including small businesses).

Save your free remote seat now

or get your on-site ticket including workshops

Storyboard AI illustrator

Create storyboard images without drawing by using this custom trained bot for ChatGPT.

Get the GPT bot

Service Design Talents

I'm prototyping a new series where I highlight Service Design talents with the hope to motivate more people to join this career and help those highlighted find new opportunities in the space.

Meet Arun Joseph Martin a Service Design nerd and community lover looking for a new job.

Who is Arun?

Arun Joseph Martin is the co-founder of the Service Design Book Club, a service design nerd who has worked in big organisations like EY or IBM and a Service Design mentor for many young professionals.

I've already seen this guy!

Yes indeed! Arun was part of the book tour for my latest book on Service Design and we've talked explored together the question: "How To Make People Smile With No Money?"

What are examples of Arun's work?

You can see examples of Arun's Service Design work in these three case studies from his time at IBM:

What's next for Arun?

Arun just finished his sabbatical break is on the lookout for a new service design role and would really appreciate your support. If you hear of any exciting opportunities or are open to chatting, send him a message or comment in this Linkedin message:

Send Arun some love

Coaching notes video, Episode 5

As the interim co-lead for the Master Service Design of the HSLU I'm answering questions of Service Design students in coaching sessions. I then summarize a few key insights from these sessions for the community.

Presenting new Service Design work is often a huge challenge because services are often intangible and a complex mess of dozens of touchpoints.

Coaching sessions with Sofiia Kaminska, Camila Meade and Maia Sevilla, students of the Master Service Design at the HSLU, inspired two tips that can help with the challenge of presenting new Service Design work:

Think about the organizational structure: is your service a business, startup, association, movement, something embeded in another service or business?
Use a storytelling framework: use a framework to help you summarize and stitch together the different aspects of your service in a coherent story seen through the eyes of the people you serve.

Get the video, summary and templates