This newsletter has a lot, so if there is just one thing to highlight it would be this:

And here is the overview of all the other new Service Design content I've created in the previous week:

1 invitation to an event:

• Service Design Year review: Webinar "2024 end of year review" with Andy Polaine and Biliana Vassileva.

1 Service Design Principle:

• Build a community: Don’t do it alone, you are an email away from community

4 Service Design Q&A all about Design Sprints

• Design Sprint Report: What structure do you use to present Design Sprint results to decision makers?

• Expert translation: How do you bring experts that don't speak the local language in a Design Sprint?

• In-house Design Sprint: How do you adapt a Design Sprint for large organizations?

• Design Sprint bug: What's a danger when using Design Sprints in large organizations?

1 Course previews

• Networking: A custom made canva and a preview of the slides of my course "Networking for Introverts"

1 publication opportunity

• Touchpoint: Get your thoughts about Service Design x Product Management published in Touchpoint

1 backstage blog posts:

• 10 min challenge: A new one year challenge to reduce my digital addiction

As a bonus you'll also find at the end links to 3 positive news from elsewhere to end on a high note.

Greetings from Basel, Switzerland.

Daniele 🧔🏻‍♂️

p.s. As always, you'll find more details below 👇
for when you have the time to read this newsletter.

Service Design Network Switzerland and international

Here two things I love to support as a volunteer from the Swiss Service Design Network:

Service Design Principles series

I'm writing the fifth book in the series Service Design Principles, where I explore simple tips, tricks and provocations that can help us make services a little bit less shitty for the people who use them and the planet that hosts them.

Course Preview

I strongly believe in the power of open source. That's why I'm super grateful that I get to make parts of the Service Design Master program of the HSLU, Lucerne University of Applied Sciences and Arts open. I hope that other educators can build on it, and learners can use it to deepen their skills.

How can designers who are introverts network more naturally?

That's the topic I was invited to explore with students from the Master Design, Master Digital Ideation, Master Eco-Social and Master Service Design.

I shared a few personal stories and tricks and created a custom canva to help students find ways to network for their design project that feel more

Service Design Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

Backstage Blog

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

Positive news from elsewhere 

I’m an optimist and as there is so much bad news out there at the moment, I want at my scale to rebalance things by sharing also some positive news for service owners and creators. 

• An alternative to GDP used in the UK: the ‘inclusive income’ data set accounts for many things that GDP is blind to, such as housework, environmental degradation, and ecosystem services. (Positive News)

• From problem to opportunity: Scientists in the Caribbean are turning sargassum seaweed, which has been choking beaches, into biofuel, potentially solving an environmental problem while creating a new energy source (BBC)

• Malaria vaccine rolled out: Nigeria, which has more malaria deaths than any other country in the world, has begun rolling out a vaccine against the disease for the first time.(BBC)

If you want more positive news make sure to checkout the website positive.news that offers more in depth articles.