Design Sprint Training Resources

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Swiss Innovation Academy

Hi lovely human 👋

Here is the overview of all the new Service Design content I've worked on in the last few days:

2 learning resources

Webinar: How to (not) sell Service Design with Isabell Fringer (recording and transcript available).
Training (FR): "Design Sprint for NGOs" Training in French including slides and worksheets.

4 Q&A about Design Sprints

Mixing roles: Can You Have Two Roles During a Design Sprint?
Types of testers: With Whom Should I Test the Prototypes Coming Out of the Design Sprint?
Prototyping templates: What Is the Simplest Way to Create a Prototype During a Design Sprint?
Skills: What Skills To Look For When Choosing Participants For A Design Sprint?

2 backstage blog article

Accounting: Why Am I Leaving Revolut and the Money App for My Accounting?
Geek stuff: How Do I Set Up My Mac Home Screen in March 2025?

As a bonus you'll also find at the end links to 3 positive news from elsewhere to end on a high note.

Greetings from Basel, Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find more details below 👇
for when you have the time to read this newsletter.

Learning resources

Webinar recording: How to (not) sell Service Design with Isabell Fringer

Discover 8 reasons why it's hard to sell Service Design and 5 tips to overcome these challenges.

These tips come from a talk that Isabell Fringer, a Service Design lover and community organiser, shared during an event of the Swiss Service Design Network

Isabell Fringer is a partner at The Path Group a consultancy that wants to empower start-ups, scale-ups and enterprises to drive their business, services, and products forward with the help of journeys.

Isabell co-founded the Service Design Next community which is a global community for high-impact design experts to address the business design value gap.

Before all of that, Isabell has worked as a Transformation Consultant, Startup Advisor, Lecturer and Design lead in several organizations.

Fun quiz fact: Isabell was also the first ever Service Designer at McKinsey & Company.

Get the recording

Design Sprint for NGO Training in French

Last week I held a pro-bono training on how to use Design Sprints within NGOs. We were a team of 9 people with Salvation Army workers from Switzerland and France.

For those who speak french you can get the following resources for free in french:

Training slides (100+ slides)
Adapted Design Sprint schedule 2x2 days
Worksheets for note taking with preparation elements for the Design Sprint
A Pitch Deck Template for Canva

If you're interested to

Get the training resources

Service Design Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

An illustration of a person in front of a group of other people

Can You Have Two Roles During a Design Sprint?

In short: Yes, but it's not ideal. If you have to play different roles (facilitator + decision maker or facilitator + participant) here a few tips to make it less painful:

Introduce it well

Mark the transitions

Or swap the facilitator role throughout the sprint.

Read the full Q&A

An illustration of two people chatting together with huge chat bubbles

With Whom Should I Test the Prototypes Coming Out of the Design Sprint?

In short: Test the results of your design sprint with:

5 end users

5 key decision makers

5 workers

Read the full Q&A

An illustration of a computer, tablet and smartphone

What Is the Simplest Way to Create a Prototype During a Design Sprint?

In short: Use Canva's templates for fast and easy prototypes, for example:

Canva Flyer templates

Canva Website templates

Canva Video templates

Read the full Q&A

An illustration of three sport fans cheering on a couch

What Skills To Look For When Choosing Participants For A Design Sprint?

In short: When recruiting participants for a Design Sprint make sure that you have these four skills in the group:

Number of finance: to help you crunch numbers, make some financial modeling

Words or storytelling: to help you write text for the prototypes

Service of front-line: to advocate for the end-users

Digital or computer: to help with the prototyping

Read the full Q&A

Backstage Blog

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

An illustration of a person coming out of a laptop screen

How Do I Set Up My Mac Home Screen in March 2025?

In this tiny article I'll share how I organize my MacBook Pro home screen to keep things neat and efficient with Hazel for cleaning screenshots and Widgets from apps like Apple Notes, Things, Habits and Calory.

Read post

Why Am I Leaving Revolut and the Money App for My Accounting?

In this article I'm sharing why I've switched from Revolut and the Money app to a simple spreadsheet for my accounting needs. Because Revolut doubles the transactions in other currency and Money has stopped supporting my Swiss Bank Raiffeisen.

Read post

Positive news from elsewhere

I’m an optimist and as there is so much bad news out there at the moment, I want at my scale to rebalance things by sharing also some positive news for service owners and creators.

London’s levels of lethal pollutants fell substantially: Thanks in part to the expansion of the city’s ultra low emission zone (Ulez), which came into effect in August 2023, air quality has improved remarkably, a new report has found. (Positive News)
Sri Lanka adjusts train timings to tackle elephant deaths: Sri Lanka's wildlife and railway authorities implement a series of low-tech measures, including adjusting timetables to reduce night-time train collisions, following the worst wildlife accident that killed seven elephants. (France24)
New rail links planned from Switzerland to London: Swiss Federal Railways plans to create several new lines to connect Europe, including a direct line to London that could be operational as early as 2030. (Swissinfo)

If you want more positive news make sure to checkout the website positive.news that offers more in depth articles.