The qualities of hand writing

Swiss Innovation Academy

Hi lovely human 👋

I took a good long break from publishing, now I'm back in 2026 with all things Service Design and more. So before we start, if we haven't seen each other this year: happy new year :)

Now back to the content: here is the overview of all the new Service Design content I've worked on in the last few days:

1 invitation to a Service Design event:

Next Monday: Accessibility and Service Design with Benjamin Nanchen

5 Service Design Q&A :

Project start: What is a rebriefing and why is it important?
Workshop 101: What does it take to create a workshop?
Mass workshops: How can you align people in mass participation workshops?
Teaching: How does a minimal blueprinting for teaching look like ?
Prototyping: How to present Service Design prototypes in a mini exhibition format?

3 Backstage Blog articles:

Digital devices: Why I’ve bought a Punkt MP02 phone and a Remarkable II tablet?
Hand writing qualities: What's the beauty of writing articles by hand?
Hand writing workflow: How did I adapt my writing and publication workflow with the Remarkable tablet?

As a bonus you'll also find at the end links to 3 positive news from elsewhere to end on a high note.

Greetings from Chamoson in the middle of the alps in Switzerland,

Daniele 🧔🏻‍♂️

p.s. As always, you'll find more details below 👇
for when you have the time to read this newsletter.

Next Monday: Accessibility and Service Design with Benjamin Nanchen

Service Design Webinar with an accessibility expert

Learn how you can make your service more accessible to everyone, especially those with special needs and disabilities with Service Design nerd and accessibility expert Benjamin Nanchen.

This event is organized by the Swiss Service Design Network and the tickets are free. Pretty nice, no?!

Get your free ticket

Service Design Q&A

I'm slowly building a library of answers to the most common questions about Service Design. Here are the new ones:

An overview of the mass participation process

How can you align people in mass participation workshops?

In short: start by aligning small groups of 5-7 people. Once they are aligned within each group, merge two groups together, and again.

Read the full Q&A

An illustration showing how a rebriefing shows an updated brief to the client

What is a rebriefing and why is it important?

In short: a rebriefing is the moment when you come back to a person that gave you a task and you tell them how you understand what you should do in your own words and high light what elements where missing and which one aren't possible in the time or budget frame that is given.

Read the full Q&A

An overview of the three steps needed to create a workshop

What does it take to create a workshop?

In short: The minimum process to design a good workshop goes like this:

define what is the result you want at the end
remove all the standard things (break, intro, outro, butter, late start) to see how much time you really have
build a minute by minute plan of how you'll use the time that you really have.

Read the full Q&A

A mockup of a Miro teaching blueprint with the use of cards that can open with full text editors

How does a minimal blueprinting for teaching look like ?

In short: a simple blueprint inspired by the practical blueprinting method is a great way to keep an overview of a series of classes including: who teaches what, who are the special guests, what are the readings for the learners, etc.

Read the full Q&A

An illustration showing a table with prototypes on it and a poster above the table. On the side a zoom in the prototypes shows that the prototypes are put on a sheet of paper that contextualize the prototype with information like "What it is", "Impact", "Testing insights", etc.

How to present Service Design prototypes in a mini exhibition format?

In short: Have a poster that has three levels of informations (little visible from far, medium visible from 2 meters, lots visible from 1 meter) and put your main prototypes on a table (each on his on sheet of paper that contextualizes it and shows the key learnings).

Read the full Q&A

Backstage Blog

I love to explain how I'm building educational content. I'm trying to be as transparent as possible so that it might motivate others to create such content too. These are the latest blog posts I've written:

An illustration showing the reasons to switch to the remarkable tablet and punkt minimal phone

Why I’ve bought a Punkt MP02 phone and a Remarkable II tablet?

In this longer article I share that the Punkt MP02 phone and Remarkable II set a good example for my son that his dad isn't a slave to his tools, but the master of them.

Read full post

An illustration showing the key qualities of writing by hand with a remarkable tablet: patience, all in one tool, automatic typed text export

What's the beauty of writing articles by hand?

It this tiny article I share how writing by hand changes writing from speed first to "it's okay to take your time" and it pushes you to sketch more. Plus, it just looks satisfying.

Read full post

An illustration showing my publication workflow on the remarkable tablet: Folders, ideas pages, tags, handwriting export

How did I adapt my writing and publication workflow with the Remarkable tablet?

In this article I'm sharing how I use tags and the handwriting to typed text features to manage my writing to publish blog articles and Service Design Q&As.

Read full post

Positive news from elsewhere

I’m an optimist and as there is so much bad news out there at the moment, I want at my scale to rebalance things by sharing also some positive news for service owners and creators.

Africa powered ahead on solar: "Africa had a dazzling year for solar growth in 2025, with installations soaring by 54% – the sharpest acceleration to date, according to the Global Solar Council (GSC)." (Positive News)
Phone-free schools moved a step closer in the UK: "Education secretary Bridget Phillipson has previously written to headteachers advising schools should be phone free for the whole day, breaks included. For now, the missive lacks legal force – but that could be set to change." (Positive News)
Pilot plant in South Korea: produces sustainable jet fuel from landfill gas: "In South Korea, a research team has successfully demonstrated a pilot plant that converts landfill gas from organic waste into sustainable aviation fuel (SAF) – producing 100 kg per day. This innovation could significantly reduce aviation-related CO₂ emissions." (TechXplore via Good News)

If you want more positive news make sure to checkout the website positive.news that offers more in depth articles.