Hi there 👋

I've prepared for you this little Quickstart Guide so that you can create experiences where your users say "I love you" instead of "fuck you".

Service Design Principles help you create positive human experiences. You'll learn practical things you can implement today to make your customers say "I love you" instead of "fuck you!" when interacting with your product, company or service.

This tiny guide contains the titles of 200 ideas, tips and examples to improve the user and customer experience in simple and practical ways. You also get the full text of 6 of my favourite Service Design Principles.

I'm excited to see how you'll use this to better serve the people around you.

Greetings from Switzerland,
Daniele 🧔🏻‍♂️