A Service Design principle to help you think about what's really important
“What would you do if you had millions of dollars and two years of sabbatical time?”
This question helps people realize the real work they passionately believe and that makes a real impact.
When we think we have the money, something magical happens. We shift our values from money to purpose. We go from: "What could pay the bills? What could make the company extremely profitable?" to a new set of questions, like:
"What would make sense?", "What would be fun?", "What would I continue to do even if I wasn't paid to do it?"
The same magic happens with time. When we think we have enough time, we are not driven anymore by urgency. There is enough time to make something big happen within a two-year time frame.
Service creators can use this question to discover the actual value they want to bring to their customers.
Think like a millionaire. What would you do if money wasn't an issue and you had plenty of time?
Little side notes
- This is the second draft of this Service Design Principle.
- I was able to reduce the lengths by 60% compared to the first version.
- Once adapted, even more, this principle will be part of the book "Service Design Principles 201-300"
- As always feel free to share comments, feedback or personal stories to improve this principle.
Patrick Marcelissen
Anyway it is clear to read the message from this principle
Daniele Catalanotto
All jokes aside, thanks a lot Patrick for all the comments, even when you just said that it was clear. It's always a motivation boost to realize that someone is reading on the other side :)
Daniele Catalanotto
The third draft of this Service Design Principle
Daniele’s notes