A Service Design principle about the value of clarity
This is the first draft of this Service Design Principle. Once adapted and refined multiple time, this principle will be part of the book "Service Design Principles 201-300"
This is the second draft of this Service Design Principle now in writing.
Patrizia shows us here that when there can be a feeling of urgency, we don’t need to be highly creative with the information we share during that moment.
Is there something here that blocks people from making the right decision quickly? Is there information that isn’t clear just in two seconds? Is there a piece of information that is too long or that you could share at another moment?
When there is a feeling of urgency, we don’t need to be highly creative.
What blocks people from making the right decision quickly? What information should you clarify, reduce or delay for another more suitable time?
What are stressful moments in your service like Patrizia experienced (2)?