Celebrate the end of my trial period

Daniele Catalanotto
Aug 31, 2022
A Service Design Principle to create a better employee experience for new comers.

A dear friend of mine sends me a text message. It says something along these lines:

"I just finished my three month trial period at my new job. Do you know what? They offered me one of these new noise-cancelling headphones as a gift. Awesome, right?"

Oh yeah, that's awesome!

This company doesn't feel it's just normal that my friend is a good fit for the company! No, with this little attention, the company shows that it's something worth celebrating!

We should celebrate the small things that seem obvious and expected but, in fact, aren't. Celebrate a trial period. Celebrate my first year at the job. Celebrate the first 1000 days. There are so many opportunities to celebrate.

An employee who feels valuable will create more value for the company he works for. Likewise, the customers the company serves will feel this added value. So, HR practices are another critical element in creating a positive customer experience.

Daniele's personal notes

  • This is the second draft of this Service Design Principle.
  • This length of this principle has been reduced by 9% compared to the first draft.
  • Once adapted, even more, this principle could be part of the book "Service Design Principles 201-300"
  • As always feel free to share comments, feedback or personal stories to improve this principle.

Like
Daniele Catalanotto
Oct 31, 2022

The third draft of this Service Design Principle

I get a text message from a friend: "I just finished my three-month trial period at my new job. Do you know what? They offered me one of these new noise-cancelling headphones as a gift. Awesome, right?"

Oh yeah, that's awesome!

For this company finding an employee that fits the company culture is worth celebrating!

We should celebrate the small things that seem obvious and expected but, in fact, aren't. Celebrate a trial period. For example, I celebrate my first year at the job. Celebrate the first 1000 days.

So let me ask.

How can you create a process to remember to celebrate key milestones of your colleagues?

Daniele’s notes

  • This is the third draft of this principle.
  • I’ve reduced the length of this principle by 31 % compared to the previous draft.
  • I’ve added a conclusion question to help the reader turn this principle into action.