I was talking with Christian community leaders about a research project. There was one sentence that came again and again out of the mouth of these leaders. It was something like: "It is the first year you arrive in a new community. Don't bring big change, instead show that you value what and who is. already there".

When the new boss arrives, you ask yourself: "Is this someone who will just do what he wants, or will he build on what we've already done?". When you take some time at the start of a new collaboration to recognise the great work and people that are there, you help people answer this question.

This is a first draft of a principle that might end up in a book of the "Service Design Principles" series.