The full question

“How to apply service design insights while also doing your daily work tasks?”

Summary of the video

• Create a reminder to practice the big ideas or little principles of service design

• Block time in your calendar to think strategically, observe others, or practice skills

• Without time blocked out, growth may not occur, but plotting the time will lead to growth as a service practitioner

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

How to apply service design insights while also doing your daily work tasks. Obviously, work can be quite challenging and we can have a bit of an issue to implement this Service Design Insights every day. Again, practice daily. Seriously, do it every day. If every day you have a reminder for yourself to practice the big ideas of service design or the little principles then...

That's a very simple way to do it. It's like sport. I was never a sport guy and until three months ago, I started a new sport routine, which was doing just a little sport every day. And it makes it so easy, because I don't have to think, I just do it every day, no matter what. And now I'm doing sport. But when I was doing it like once per week, it was very quickly, quick to forget about the routine and then to not do any sport.

The same goes for anything, and especially also the service design stuff. If you do it every day, it's just a routine. You don't have to think about it, you just do it. And to do that, block time. Your calendar shows who you are. If in your calendar there is no time blocked to think strategically about what you're doing, to think to take time to observe what others do in the service design world, or to just practice a few skills.

Then you're not growing, but if you plot the time, then definitely you will grow as a service guy.

A community question

This question was asked by a community member for the second Service Design webinar. You can rewatch the full webinar for free with all the show notes and slides.

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The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"