This clip is part of a one-hour-long webinar on how service designers can use storytelling in their work with Romain Pittet. You can watch the full webinar here.

In summary

• You don't have to tell a real story to use storytelling.

• There is not one right way to tell a story but many.

• Being professional doesn't mean you can't use storytelling. It's important to accept and assume that you have the right to tell a story and make your communication more human.