I'm applying the same mindset I use in my Service Design work to my teaching work. Therefore, I'm experimenting with ways not just to provide a course but to let students shape the experience.

Here are a few of the ways I'm doing this at the moment:

Getting feedback before, during and after the course

• Interviews before the course: when possible, I like to interview a few students before the course. During such interviews, I share the service blueprint or structure of the course and ask them for feedback.

• One-to-one break talks during the course: once the course has started, I usually use the break time to check in with a student to see how she feels. This helps me also to ask questions about my personal sensations I have about the energy level of the class, the speed, etc.

• End of course feedback: at the end of the course, I ask the students to let me know what things they would love to keep, change and remove.

All of these feedback pieces help me to continuously adapt the course based on what I've learned.

Getting students to shape the course

• Students learn by teaching: as the course facilitator I bring the material and shape the course, but it's the students that teach it (read more here)

• Give challenges to students: for example, in a course, I've asked a student who is great at organising parties: "For the next session, could you imagine ways to give a bit of a party flavour to the course?"