Why I like the "what's your impact'?" question in final jury critics?

Why I like the "what's your impact'?" question in final jury critics?

In short: it pushes the learner to

  • reflect in advance about the type of impact they want to have

  • be clear about the type of impact (social, economical, organizational, personal, field, etc) that they achieved

  • show evidence of this impact

An illustration showing an evaluator asking a student - what is your impact - between the two a table has on it sheets of paper with options - personal impact - economical impact - social impact - field impact - organisational impact - etc

One of the questions that gets asked a lot in the jury presentations in the Master Service Design of the HSLU is:

"What's the impact?"

At first I didn't like that question. But I slowly got to like it when you look at it from a wide perspective.

knowing this question will come pushes learners to reflect on the impact they want to create. That's a good thing. Especially if it pushes the learners to explore what type of impact they are interested in. Do they want:

  • personal impact

  • social impact

  • economical impact

  • organizational impact

  • etc.

Do they want to have a small but deep impact or a very large surface level impact?

Not every learner, speciality and project defines impact in the same way. And this question of impact pushes the learner to say: "for me, in my context, with my goals and my philosophy here is the type of impact I pursued."

Once you have that answer you can then argument it, show evidence for it, tell the story of it.

Backstage of this article

This article was illustrated and written by hand on a refurbished Remarkable II tablet. The handwritten text was converted into typed text using the connect service by Remarkable. If you are curious you can download the original note below.

Original note.pdf (231 KB)

Q&A Teaching Service Design

Buy nowLearn more
  • How can you learn about students creatively?
  • Why I don't use the term Service Designer when I teach Service Design?

Learning by teaching

  • How to build on the knowledge of the Service Design learners?
  • How to improve a learning by teaching session?
  • How can I make students participate more in the learning experience?
  • How to engage students in the co-creation of courses

Flipped classroom model for Service Design

  • Why I'm doing very little frontal teaching?
  • How can we help learners synthesize what they read at home?

Service Design curriculum

  • What's a good onboarding kit for Service Design Master learners?
  • What’s the first thing to teach about Service Design?
  • How do I teach design methods?
  • How to help learners discover what makes a good service?
  • How does a minimal blueprinting for teaching look like ?
  • What are the pieces of information I repeat in each class?
  • What is the design tool young professionals and learners forget to use ?
  • How do I use stations in a prototyping course?

Inclusive Service Design teaching

  • How can you teach Service Design to people with Dyslexia and ADHD?
  • How to adapt class workshops to different speeds and needs?

Improving the teaching

  • How do I continuously improve my on-site Service Design teaching?

No slides Service Design Teaching

  • How to give a course with only illustrations?
  • What is the Service Design Macarena dance move?
  • How do I show the plan of the day in my Service Design classes?

Grading Service Design work

  • How do I separate and combine the coach and jury role?
  • How do I grade documents on the Remarkable tablet?

Corporate Service Design training

  • Why Do I Recommend Multi-Day Trainings in a Hotel?
  • What Types of Hotels Do I Like for My Design Trainings?

Service Design and repetition

  • What are some micro-trainings we can do throughout Service Design education?
  • What is the mantra I repeat in every service Design course?

Teaching Swiss Service Design

  • Why am I a dick with time when I teach Service Design in Switzerland?

Inspirations for teaching Service Design

  • What inspirations do I steal from Sunday church services for my Service Design classes?

Proving and showing impact as a Service Design student

  • Why I like the "what's your impact'?" question in final jury critics?