Free Course: Everyday Service Design
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Introduction

This is a beta course
The three levels of Service Design
The feedback that motivated me to create this course
Are these only Service Design skills?
This is not a miracle or reciepe book but an unlocker
How I use Service Design skills to suck less in my relationships

Empathy for family-in-law survival
Systems for not sucking too much in relationships
Expectation setting for clearer relationships
Separating content from emotion for understanding my wife
The customer is king proverb for taking responsability, but not being a victim
Interviews to survive boring dinner parties
➕ Going further: Interview course
Contracts to set expectations
How I use Service Design for a better Mental Health

Affinity mapping for mental health
Expert knowledge for the discovery of mental health tools
Writing for self understanding
How I use Service Design to grow as an adult

Prototyping for lifestyle exploration
➕ Going further: Interview with life coach Maaria Tiensivu
Interviews for learning from people who already went through it
It's not a bug mindset for deeper acceptance
How I use Service Design skills to survive adult life

Backstage processes for admin bullshit
Backstage understanding for better customer support negotiation
Digital prototyping for not having crazy expectations with tools
Cognitive psychology for little life hacks
Ideation to not be trapped in cultural defaults
➕ Going further: Ideation Course
Personas to express what I need
How I use Service Design skills to be an okay dad

Design Principles for coherent education
Ideation to survive the "no" age of my kid
Interviews and observation to not panic as a parent
Prototyping for funnier play sessions
Going further

One idea to remember and one exercice
Explore Service Design
Explore the Service Designer mindset
Explore my Q&A
For the geeks: How I prepared this course
Thank you note and licence

How I use Service Design to grow as an adult

4 Lessons