Welcome to this version alpha
Hi there 👋
Welcome to the alpha version of this course. I'm very excited to share this very first shitty draft with you.
What you'll learn in this course
In this course, you'll learn how to build your own Library of Service Design Principles. Basically, you'll learn:
Chapter 1 Introduction: What's a principle, and why it makes sense to collect them in a library of your own?
Chapter 2 Core: What are the core actions you need to take in order to build your own library? Hint you can summarize it with the verbs: Build, Find, Write, Edit, Use
Chapter 3 Beyond: How you can go beyond this basic idea and make it something useful, not just for yourself, and that could become a life-long practice?
The origin story of this course
In 2022 I started to host Service Design Webinars where I answer questions people ask me about Service Design or that I ask myself about that practice. During the first five webinars, I collected 36 questions and answers on the topic of Service Design Principles.
36 elements is too much to handle without some additional structure, and I felt this could be pretty overwhelming for someone interested in building his own Service Design Principles Library. So one morning at 03:00, when my body told me: man, you slept enough but hadn't a brain ready to work on complex tasks, yet I decided to make some order in this list of 36 questions and answers.
I know, that's very Swiss, you can't sleep, so why not clean the house?
Structure of the course
This course compiles in each section:
a quick introduction of the main idea
and a list of links to the questions and answers that are relevant to that topic.
This is an alpha version
This course isn't a cohesive written course but rather more like a scrap-booking version of a course. It's made of different pieces like videos, short answers, and longer writing put in order by topics. Some content is more polished, and some are really rough.
In the next years, I'll continue to grow this course organically as I answer more questions about the value of a Service Design Principle library and how to build your own yourself. And maybe one day, I'll turn all these scrappy ideas into a proper course. But I figured out this content can already be more useful if provided with a tiny bit of structure.
As this is an alpha version also feel free to leave comments with additional questions, references, ideas and examples. These will help make this course more useful for others.
Greetings from Switzerland,
Daniele 🧔🏻♂️