Q&A: Tools and methods for Service Design
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Finding and choosing tools
Where can I find Service Design tools and methods?
▶️ I'm overwhelmed by the amount of tools, which ones should I really use?
What are examples of advanced Service Design tools?
Research tools for Service Design
▶️ Which research methods should I use and when?
▶️ How can I map what I know and don't know before starting a project?
What modules do you use to rate customer satisfaction in an online business?
Synthesis tools for Service Design
▶️ What is an affinity map and how to use it?
▶️ How can I describe or map my ideal customer?
▶️ How can I make my SWOT analysis actionable?
▶️ When should I use a stakeholder map or ecosystem map?
How can you create a very creative stakeholder map?
Decision making tools
▶️ What's a good framework to differentiate the different roles of stakeholders in a project?
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Q&A: Tools and methods for Service Design
Q&A: Tools and methods for Service Design
Q&A: Tools and methods for Service Design
Buy now
Learn more
Finding and choosing tools
Where can I find Service Design tools and methods?
▶️ I'm overwhelmed by the amount of tools, which ones should I really use?
What are examples of advanced Service Design tools?
Research tools for Service Design
▶️ Which research methods should I use and when?
▶️ How can I map what I know and don't know before starting a project?
What modules do you use to rate customer satisfaction in an online business?
Synthesis tools for Service Design
▶️ What is an affinity map and how to use it?
▶️ How can I describe or map my ideal customer?
▶️ How can I make my SWOT analysis actionable?
▶️ When should I use a stakeholder map or ecosystem map?
How can you create a very creative stakeholder map?
Decision making tools
▶️ What's a good framework to differentiate the different roles of stakeholders in a project?
Learn more
Buy now
Service Designers steal a lot of tools and methods from other fields but they have also a few of their own.
Finding and choosing tools
3 Lessons
Where can I find Service Design tools and methods?
▶️ I'm overwhelmed by the amount of tools, which ones should I really use?
What are examples of advanced Service Design tools?
Research tools for Service Design
3 Lessons
▶️ Which research methods should I use and when?
▶️ How can I map what I know and don't know before starting a project?
What modules do you use to rate customer satisfaction in an online business?
Synthesis tools for Service Design
5 Lessons
▶️ What is an affinity map and how to use it?
▶️ How can I describe or map my ideal customer?
▶️ How can I make my SWOT analysis actionable?
▶️ When should I use a stakeholder map or ecosystem map?
How can you create a very creative stakeholder map?
Decision making tools
1 Lesson
▶️ What's a good framework to differentiate the different roles of stakeholders in a project?