See all Q&A categories

Free

Q&A: Tools and methods for Service Design

12 Lessons

Service Designers steal a lot of tools and methods from other fields but they have also a few of their own.

Save these Q&A's to your dashboard

Common questions about Service Design Tools and Methods

Finding and choosing tools

Where can I find Service Design tools and methods?

▶️ I'm overwhelmed by the amount of tools, which ones should I really use?

What are examples of advanced Service Design tools?

Research tools for Service Design

▶️ Which research methods should I use and when?

▶️ How can I map what I know and don't know before starting a project?

What modules do you use to rate customer satisfaction in an online business?

Synthesis tools for Service Design

▶️ What is an affinity map and how to use it?

▶️ How can I describe or map my ideal customer?

▶️ How can I make my SWOT analysis actionable?

▶️ When should I use a stakeholder map or ecosystem map?

How can you create a very creative stakeholder map?

Decision making tools

▶️ What's a good framework to differentiate the different roles of stakeholders in a project?

Meet the creator

I'm Daniele an Innovation Coach and Service Designer from Switzerland.

I worked with clients from all over the world to help them find innovative solutions to their problem. I've been blessed to be able to learn a lot.
Today I want to share these learnings back with the community. That's why I've built the Swiss Innovation Academy.