In this section, you'll find resources to go further that were mentioned during the talk about the history of Service Design in Switzerland.

A database of Swiss Service Design historical events

In this notion database, we have gathered +110 tiny historical events (people, academic papers, organisations, technologies, ideas), small or big, related to Service Design in Switzerland.

A Tiny History of Service Design

Back in 2018, I wrote a tiny book that can be read in about 2 hours that covers some key historical moments that I think shape how Service Design is practiced today. The online version has a lot of interesting comments from people that share additional historical moments that they find inspiring.

Talk at the Service Design Global Conference

In 2019 I gave a 30-minute talk at the Service Design Global Conference in Toronto based on the book "A Tiny History of Service Design".

We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack a basic understanding of our past. What’s the first service that ever existed in history? How old is co-creation, really? In this fun talk, I shared key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey shows how Service Design stole ideas from psychology, politics and even philosophy.

State of Service Design 2019

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

Service Design Salary Report

Marc Fonteijn from the website servicedesignjobs.com has made a world wide survey about the salaries of service designers. The 2021 report is now offline but I still have a backup of a few screenshots related to Switzerland.

The newest report has no data about Switzerland but is still an interesting resource.

Service Design Q&A about Switzerland

Every time I answer a question about Service Design, I keep track of it in a public database. In this database, there is a whole section that is focused on Service Design in Switzerland with 10+ questions and answers.

Job boards and discussion board

The Swiss Service Design Network publishes every new Service Design related job it finds on its discussion board. Older jobs can be found on the website servicedesignjobs.com, which has a section about Switzerland.